BLOG: Do You Give Your Clients Exemplary Customer Service?

Do you give your clients exemplary customer service?


Friday I had to take my car in for its 5,000-mile check - now who likes to take time out of their day to do that? As I drove into the service garage, I was immediately greeted with a “Good Morning!” by a friendly young man who directed me to the check-in point. I was told it would take 60-90 minutes to complete the work. Ricky, seeing my briefcase, then asked if I wanted to work in a quiet area while I waited. He walked me over and in minutes I was all set up and ready to accomplish some work. A comfortable workspace, WiFi, coffee, water–what else could a girl want? After an hour I was given an update as to the car’s status and asked if I wanted my car washed before leaving. Within 90 minutes I was in my car headed back to my office. Now that is what I call Exemplary Customer Service! Exemplary Customer Service sets you apart from your competitors. What are you doing to provide Exemplary Customer Service?

Exemplary customer service starts the moment your client walks in the door. Do you or your staff greet clients as they enter your office? Are your clients made to feel welcome? Treat each client as an individual and show that you truly care about them. The client who has a positive experience becomes your next referral source.


The 10 Commandments of Customer Service

Customer Service is an integral part of our job and should not be seen as an external extension of it. A company’s most vital asset is its customers.

Your Time is Now!  

If you need assistance moving your business to the next level or want to start a new business, I can help! 



Renee Matlock, the owner of The Private Practice Coach, shares with clients her wealth of experience, gained over 30 years of building a profitable, multi-disciplinary private practice.
Ready to take the next step toward a thriving practice?

Contact Renee today!